Overview Users didn't receive an email notification for a specific blog post, document, or another content item that appears in a news stream, despite other content items in that stream generating ema...
Overview After clicking on a link in a Jive email notification, users are directed to a page that says Not Found - The item does not exist, it may have been deleted. This article provides more informa...
Overview Your IT team has notified you that emails from Jive are failing SPF checks and that this may be due to the SPF records for the email domain used by Jive needing to be updated. This article pr...
Overview You want to know if Jive is set up to use your domain and selector in DKIM and whether certain IP addresses are set up in SPF records. Or you may be configuring SPF and DKIM for emails being ...
Overview You have written a lengthy blog post. To make navigation easier, you have included a Table of Contents (ToC) in the post. Subscribers get an email with the full blog post. The ToC is included...
Overview Your users are getting email notifications for each comment or response on discussions, posts, blogs, and other content. You would like to know: If there is a way to disable these notificatio...
Overview Users are not receiving emails when they are invited to a group. In preferences, the users have all the options ticked for email, including Inbox (Alerts). You are receiving emails for endors...
Overview You have configured DKIM on your instance. The DKIM settings are not aligned with SPF. Jive customer support has supplied you with the DNS changes required, and you have implemented those cha...
Overview Not all space followers, author followers, and mentioned users are receiving notification emails when content is created or files/documents are uploaded Some users are not receiving email not...
Overview Users may not be receiving email notifications or receiving them intermittently. This may happen for multiple types of email notifications. e.g. External contributors may not be receiving ema...