Overview This article provides the process of disabling Jive Community Digest Emails for your instance for all users. You may want to do this if users are receiving a large volume of emails from Jive,...
Overview Customers may report that the welcome e-mail is not being sent out anymore. The emails also do not show up in their respective Spam or Clutter folders. This article provides instructions on h...
Overview This KB article explains the notification options for the Ask a Question Tile. The user might receive emails that reports/lists the open questions (in the Ask a Question tile) that are unansw...
Overview Sometimes you may find that you are not receiving any email messages from Jive as expected. This article will help you diagnose, troubleshoot, and resolve this issue. No emails from Jive are ...
Overview Sometimes you may find that users in your community are not receiving any Password Reset or Welcome emails from Jive as expected. This article will help you diagnose, troubleshoot, and resolv...
Overview Sometimes you may find that you are not receiving any email messages from Jive as expected, but then delivery resumes as normal a short time later. This article will help you diagnose, troubl...
Overview End Users may be complaining of spamming from Jive or you may notice that you are receiving unexpected emails in large numbers that appear to be very similar or exact duplicates. These emails...
Overview Sometimes you may receive some notification emails for @mentions or events, but not for others like blog posts. Some blogs or Spaces may be affected, others may not be. Some users may get not...
Overview You would like to know how to set up SPF, DKIM, and DMARC for Emails being sent from Jive, or you would like to request the correct DNS settings for SPF or DKIM. SPF, DKIM, and DMARC are all ...
Overview Email notifications can be enabled or disabled globally on a Jive instance. The process below changes system-wide settings and will impact all users in your instance. Follow these instruction...