Overview When two users are created (for instance UserA and UserB) where one of them is Connected to Jive through Office Excel and a new file is shared with the group, none of the two users show under...
Overview This article guides you on how to check the software version of Jive for Office Client Application in Microsoft Office. Environment Hosted/On-Prem AWS Cloud Jive for Office Client Application...
Overview The customer contacted support and ask about the process to manually update or install Jive For Outlook Client Integration to the latest version. This article provides the steps required for ...
Overview Intermittently, Jive for Office does not show under the Apps menu in a Jive Instance, even though they are enabled and configured to be displayed in the Apps menu. The screenshots below indic...
This article has been retired. Please see the article Jive for Office / Jive for Outlook Not Working, Showing as Offline or Disconnected if your browser is not automatically redirected. ...
Overview Programs in Office 2013 and above provide add-in resiliency, meaning that applications will disable an add-in if it performs slowly. This can impact Jive for Office and Jive for Outlook add-i...
Overview When multiple users are actively working on the same document through Jive for Office add-in and one of the users publishes a new version of the document, the other users receive a message si...
Overview This article provides two ways of adding an event to the Outlook calendar. Information Environment Jive Interactive Intranet-Jive Core-- Process The .ics file for the Jive Event in Outloo...
Overview Jive for Office and Jive for Outlook are both locally installed add-ins that allow you to use your familiar Microsoft Office programs to work with your Jive Community. While troubleshooting r...
Overview At times, in a Jive instance, Jive for Office or Jive for Outlook do not show in the Apps menu. E.g., See Jive for Office Not Showing in the Apps Menu First, this issue would normally only af...