Overview

The user session gets disconnected after 20 seconds without warning. This behavior is only reproducible on Internet Explorer 11 and Windows Server 2012 R2.

Environment

• Jive Interactive Intranet - Cloud
• Internet Explorer 11
• Windows Server 2012 R2
  
  

Reproduction Steps

• Connect into the customer environment using Internet Explorer and from a machine Windows Server 2012 R2

Expected Result

• User session should be maintained by all the time the user is active in the system.

Actual Result

• User session gets terminated after approx. 20 seconds.
  
  

Root Cause

This is explained in the following Microsoft article: Intermittent session renewals in Internet Explorer 11

Internet Explorer periodically issues web requests for the browserconfig.xml file to the root of a website. The response should then be used to refresh websites that have been pinned to the Start menu, or to modify the view within the New Tab page where your "Frequent websites" are displayed. In case the website is not using Internet Explorer Protected Mode, which is the default for websites in the Local Intranet and Trusted Sites security zones, the request to browserconfig.xml does not contain the session cookie from the current window. However, in case the web server's response sets a new session cookie, this will be propagated to the window, and it invalidates the previously used session.

Resolution

This is explained in the following Microsoft article: Intermittent session renewals in Internet Explorer 11

To fix this issue, install the most recent cumulative security update for Internet Explorer:

1. To do this, go to Microsoft Update.

2. Additionally, see the technical information about the most recent cumulative security update for Internet Explorer.

   Note This update was first included in the MS16-037: Security update for Internet Explorer: April 12, 2016.