Overview Jive encourages our customers to provide relevant logs when filing a case. However, there have been situations where customers have requested for reviewing errors in logs despite no issues ob...
Overview For compliance and security reasons, you might want to know how the data is treated in Jive instances. This article provides information on how the data is encrypted in Jive. Information ...
Overview When you are browsing through your Jive community from within your office/organization network, you have noticed that document viewer or social edge tiles are randomly appearing as blank/empt...
Overview You have noticed that one or more videos that were uploaded to your community are not visible to regular users, but are visible to admin users. For example, after a video was uploaded to a g...
Overview You would like to know Jive's compatibility with the HTTP/2 protocol. HTTP/2 protocol's focus is on performance; specifically, end-user perceived latency, network and server resource usage. O...
Overview Some of your users are experiencing an issue where images on their internal website are not consistently appearing for all users. While some users can see the images, others may only see blan...
Overview You have a query about the uptime commitment of Jive and want to know if there is a Service Level Agreement (SLA) or a similar document that outlines the expected availability of the Jive ser...
Overview You want to export the list of Jive Groups from your Jive instance. This list should also include the owners of the respective groups. Solution There is no direct option on the Jive user inte...
Overview Some of your users are encountering an issue where they are unable to access a specific Space or a sub-Space on their platform and receiving a 'Not Found' error. Solution To resolve this issu...
Overview When trying to embed an external video (eg: from Vimeo, YouTube, etc.), you are facing a The upload process failed. Please retry again later error message. This problem is not specific to a p...