Overview

When the user tries to edit the Overview page in a Place (Space or Group), the webpage hangs on the loading screen. The overview page is not editable. This occurs due to a problematic HTML tile or Widget on the Overview page.

Additionally, the browser's console may show the following error

Failed to load resource: the server responded with a status of 404 /docs/DOC--1:1

Solution

1. Grab the ID of the Place (Space or Group) by opening the Overview page normally (not in the Edit mode) and adding /api/v3 to the URL. For example, the screenshot below has the group ID of 1062.

   

2. Go back to the Overview page and try to Edit it to reproduce the problem.
3. Open your web browser's console and go to the Network tab.
4. In the customize-container.jspa file's request, look for the htmltextwidget under the Response tab.
5. Take a note of the corresponding value of the data-widget-id. This is the ID of the HTML tile/Widget.

   

6. In the Console tab, define a Widgets object by using the following code and pressing Return/Enter. In the code, the value for parentObjectType should 700 if the Overview page is for a Group, or 14 if it's for a Space. Here we assume that the affected Place is a Group with the ID of 1062 (from step 1). Please change these values as applicable to your situation.
   

   var widgets = new Widgets({
   currentLayoutID : 1001,
   widgetTypeID : 3,
   parentObjectType : 700,
   parentObjectID : 1062,
   sortURL : '/widget-frame!sort.jspa',
   createURL : '/widget-frame!create.jspa',
   layoutURL : '/widget-layout.jspa',
   editURL : '/widget-props!input.jspa',
   deleteURL : '/widget-frame!delete.jspa',
   previewURL : '/preview-widget.jspa',
   renderURL : '/render-widget.jspa'
   });
   

7. This will return the value of the problematic widgetframe. The example below has the value of 2337.

   

8. Move to the Elements tab, find the corresponding widgetframe code. It will have a span-id of jive-widgetframe-title_<widgetframe value from the previous step>. This is shown in the highlighted lines below and all three lines (in the <span> tag) should be simply removed.

   

9. The Overview page should now be editable. If you still see the loading page, you may have more than one problematic HTML tile/Widget and you should repeat the process from step 3 above without refreshing the webpage.
10. Once all the problematic HTML tiles/Widgets are removed, you will be able to save the page to remove this issue from occurring again.