Overview

If you want help configuring Maintenance pages during upgrades such as setting up a fallback to a redirect URL or a page, and would like to test this on UAT/Production or other environments, please follow this article.

Configuring a fully customized maintenance page allows displaying your branded page instead of the standard Jive maintenance message.

 

Solution

Steps for Jive Hosted:

You can upload a ZIP file that contains an HTML page with linked images.

1. Create a ZIP file containing the main HTML page named maintenance.html as well as any linked images in the correct directory structure.
2. Log in to the Jive Cloud Admin and, if you have more than one site, select the installation that you want to update from the Choose an Installation menu.
3. Click on the Maintenance Page.
4. Click Select File and browse to the ZIP file. Your files will be queued for upload immediately.
5. Use Recent Activity to verify that your upload succeeds. Your files will be uploaded to the jiveHome/www/___sbsstatic___directory.

 

Steps for Jive Cloud:

You can host their custom maintenance page elsewhere, and set up the URL in Jive, as a redirect URL.

1. Deploy the custom HTML and related images on a separate web server on the internet
2. Log in to the Jive Cloud Admin and, if you have more than one site, select the installation that you want to update from the Choose an Installation menu.
3. Click on Maintenance Mode.
4. Paste the redirect URL in the Redirect URL text field.
5. Save

While the maintenance window is active, users will be redirected to the above-configured page.

<supportagent>

Jive Cloud customers cannot set the maintenance mode schedule. An agent will need to configure it from the Jive Cloud Admin.

</supportagent>

 

Steps for Jive On-Premise:

For On-Premise, only the Professional Services (PS) Team provides this feature for customers who have a Jive upgrade PS engagement. If you have the scripts package from the PS team, then follow the steps below:

1. Copy the PS Package to the web node(s). 

2. Change ownership of the folder contents to jive user. (Unix chown command)

3. Change Permissions of the files in /bin to executable. (Unix chmod command)

4. Run ./maintenancemode.sh init to initialize the maintenance mode features.

5. Run ./maintenancemode.sh on to turn the maintenance mode on so that users are unable to log in.

Testing

Users should see the custom maintenance page when they access the Jive URL.