Overview

You have questions about your On-Premise instance upgrade or rollback plan, or you would like to consult with Aurea/Jive about planning an upgrade to a newer version of Jive to ensure that the upgrade process goes as planned. This article describes how you can get assistance with planning On-Premise instances upgrades.

Information

To get assistance with Upgrade tasks and planning, please contact your Account Manager/Executive, as Upgrade tasks and planning assistance lie within the scope of Jive Professional Services.

Please note that assistance with upgrade planning is outside the scope of the Jive Support team.