Overview

This article describes an issue related to the Social Group Members Management Page when a new member requests to be added to the group. While the request is pending approval, a link is created at the top-right hand of the screen which is supposed to display the users when selected. When the link is selected, however, the users are not actually shown.

This article also provides the corresponding resolution, which is to upgrade to version 9.0.2 or later, or implement a workaround related to making changes to template/socialgroup/manage-socialgroup-members.ftl.

Information

Environment

Jive Interactive Intranet-Hosted-On Premises Version - 9.0.1.0

Resolution

The recommended resolution is to upgrade to version 9.0.2 or later.  For users that are not able to upgrade, following the steps detailed below will resolve the issue:

1. As a workaround, make the following change to the file : template/socialgroup/manage-socialgroup-members.ftl:
   1. Comment this code as shown below:
      

      <#if allItemsPendingApprovalCount > 0 && totalPendingApproval
              > 0>
      
              <@s.text name='sgroup.manage.pending.total'><@s.param>${totalPendingApproval?c}
      <#if allItemsPendingApprovalCount > 0 && totalPendingApproval > 0> <@s.text
              name='sgroup.manage.pending.desc'/>

   2. Add this code in the same location as the commented code: 
      

      <@s.text name='sgroup.manage.pending.total'><@s.param>${totalPendingApproval?c}
      
      <@s.text name='sgroup.manage.pending.desc'/>

2. Save the file, this will remove the link from the page.

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