Overview

There are instances where, while filtering the CMR user adoption, daily activity, or places activity charts can cause timeout errors on a large dataset.

This article provides a resolution for timeout errors on the large datasets.

Environment

Jive HOP 9.0.1. 

Reproduction Steps

1. Have an instance with a large number of users (has been seen in cases with >100k users).
2. Navigate to the User Adoption Community Manager Report.
3. Add a filter by a commonly used profile field.

Actual Behavior

The chart times out while loading.

Expected Behavior

The CMR report is correctly filtered.

Resolution

Upgrade to Jive HOP 9.0.2 or later.