Overview This article provides a general overview of the steps to follow when performing troubleshooting on issues related to user interface (UI) on Jive. Environment Jive hosted/cloud AWS (Amazon ...
Overview When making a request to the Jive API, the following response message is received: code: 4026, message: The request could not be validated as originating from within the SBS application This ...
Overview You would like the Jive Support Team to investigate the root cause of a major problem or incident that you experienced earlier with your Jive instance, such as a service outage, a significant...
Overview This article explains the different configurations that you should check in cases where the Impact Metrics are not displaying in blogs and documents. Workflow Instructions Check that ...
Overview Checking the Jive Cloud Admin (JCA) tool to get the Jive version and product edition information of a Jive website might be a lengthy process, which is also not applicable to On-Premise cus...
Environment Jive - all versions. Overview This article describes the process to resolve the issue which occurs when broken images cause errors in the browser console. This may happen: after a change i...
Overview The view counter is a common counter that appears on pages to show how many times a piece of content or a page was viewed by users. The original idea of the counter dates back to the 90s, whe...
Overview There are many important reasons to restart a Jive instance. While rolling restart uses Jive clustering architecture to restart the individual servers with minimal interruption to customers, ...
Overview You are seeing a spike in views of a Group/Place, in Community Analytics or Place Analytics Impact Metrics don’t show matching numbers You are on Jive Cloud. You want to know which content it...
Overview You recently added a number of new users via Azure AD SSO or via LDAP. Azure/LDAP provisioning shows them as synced You can’t find them in Users and Groups sync slightly differently depending...