Overview Making changes to the SAML/SSO configuration in the admin console may require you to restart your Jive application for the changes to apply. Please see the table below for a complete list of ...
Overview All or some users receive the message “An error occurred while attempting authentication through single sign-on (SSO)” when they try to login to Jive using Single Sign-On (SSO). The following...
Overview Use this article to advise customers who: Want to change the password of the local 'jive' account. Or Have changed (accidentally or not) the password of the local 'jive' account. Before proce...
Overview Users are unable to log in to Jive via LDAP after an LDAP server upgrade(s). Previously logged-in users continue to retain access whereas new users are not able to log in. This article provid...
Overview This article provides information regarding SSO (Single Sign-On) login with SAML (Security Assertion Markup Language), which requires users to be federated if Merge Local User is enabled. Env...
Overview This article provides relevant information to be used when clients want to replace their LDAP-based Active Directory (AD) to use Security Assertion Markup Language (SAML)/Single Sign-On (SSO)...
Overview After a Major Hosted upgrade is performed, the Admin Console > People > Management > User Management page displays an incorrect count of users. Solution This can occur due to an incorrect u...
Overview Sometimes a change is desired in the Directory Server User Mapping for the username attribute, where the customer would like to set the username to something like the user's email address rat...
Overview When the user clicks on the Logo, they are redirected to the SSO login page instead of the home page. This article provides the resolution for this issue. Root Cause The root cause for this i...
Overview The user can no longer log in with Single Sign-On (SSO). Environment Jive Interactive Intranet Jive Core Resolution Check if the metadata has changed on your SSO Server (for example, becaus...