Overview

When creating a piece of content with multiple images, the image chosen for the thumbnail for streams and top and trending might not display what is expected.

The position of the images added does not determine the thumbnail. This is determined by which image is added first.

Images uploaded from our computer are stored in binary storage and given a sequence number which eventually determines the thumbnail.

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Environment

Jive Hosted, Jive Hosted Legacy, Jive Cloud Legacy, Jive Cloud AWS

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Information

If your post has multiple images and you do not see the expected image as the thumbnail, check the URL links of each image.

 

  YOURSITEURL/servlet/JiveServlet/downloadImage/38-4220-141179/257-216/pastedImage_3.png
  YOURSITEURL/servlet/JiveServlet/downloadImage/38-4220-141181/271-89/pastedImage_0.png
  YOURSITEURL/servlet/JiveServlet/downloadImage/38-4220-141180/523-900/pastedImage_0.png
  YOURSITEURL/servlet/JiveServlet/downloadImage/38-4220-141979/259-207/pastedImage_3.png
  YOURSITEURL/servlet/JiveServlet/downloadImage/38-4220-141175/282-223/pastedImage_0.png

 

In the example image list above, the image displaying on top and trending is the bottom-most image as it has the lowest number (highlighted in bold) in the URL. Even if it is in the last position in the RTE, it will choose the lowest for the thumbnail.

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