Overview

This article will help users who face a You may have been logged out error as shown below.

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Environment

Jive Interactive Intranet

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Information

 

Is the problem reproducible? 

• Can this error be reproduced by the affected users consistently?
• If so, what are the steps to do so? Is it affecting all users or a subset of users?
• Is it triggered by accepting social group invitations, or by clicking in Spotlight search?

 

Was the user actually logged out?

• Are they able to continue browsing the instance after facing the error, or are they forced to log back in?

 

When were the time (with timezone) and the username of a user that ran into this?

• If your instance is On-Premise, please also include your sbs.out, sbs.log, and jive-httpd-access logs that cover this same time period.

 

Are there any Network issues?

The easiest way to test this is to use Google Chrome.

1. Click the Menu > Tools > Developer Tools, Network tab.
2. Click the   ⃠   button, which will clear the Network pane, and then reproduce the error.  Please note that 400 or 500 errors that show up may show up in red at this point.
3. Click them to expand them.
4. Add them to the case.

 

Are there any Javascript errors?

The easiest way to test this is to use Google Chrome.

1. Click the Menu > Tools > Javascript Console.
2. Click the   ⃠   button, which will clear the Console pane and then reproduce the error. Please note that some javascript errors might show up in red.
3. Click them to expand them.
4. Add them to the case.

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