Overview

You would like to recover/restore a document or an uploaded file that was deleted from your community. 

Solution

Please follow these steps as a user with system administration privileges:

1. Create a new space (this is necessary to make the process simpler).
2. Browse to the document/uploaded file that was deleted in Jive.
3. Move the document/uploaded file to the space you created in Step 1.
4. Log in to the Jive Admin Console.
5. Click on Spaces.
6. Click on Document Management.
7. Click on the change space link:
8. Select the space you created in Step 1.

9. Click on the Undelete Document button next to the document/uploaded file that you wish to restore:

   

10. Browse to the document in Jive.
11. Move the document back to the space where it was initially created/moved from in Step 3.

Testing

Ask a regular user that has access to the document to attempt to view it. If they are able to view the document, it has been successfully restored.