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Jive Theme Editor: Missing “Add/+” Button for Header Navigation (5-Item Limit)

Overview

If you want to add another custom navigation item (tab) in the header using the out-of-the-box (OOTB) Jive Theme Editor but cannot find the Add / “+” control, this typically indicates you have reached the maximum supported number of header navigation items.

The OOTB Theme Editor header supports a maximum of 5 custom navigation menu items. After the 5th item is configured, the Add / “+” control no longer appears. This is expected behavior (not a defect).

Solution

Issue

You want to add another tab/custom navigation item to the header in Jive, but the Theme Editor no longer shows an Add control.

How to recognize this case

You have 5 existing custom header navigation items, and the UI matches the symptom:

  • “cannot find the add button”
  • No visible “Add” or “+” icon/control to create another header navigation item

Cause

The out-of-the-box Jive Theme Editor supports a maximum of 5 custom navigation menu items in the header. After the limit is reached, the Theme Editor does not display the Add (“+”) option.

Resolution / Options

Option A — Stay within the out-of-the-box limit (max 5)

  1. Open the Theme Editor for your site.
  2. Navigate to the Header / Navigation configuration.
  3. Review existing header navigation items.
  4. If you need a different item:
    • Edit one of the existing items to point to the desired destination, or
    • Remove an existing item (if your UI allows removal), then re-check whether the Add / “+” control reappears.

Expected outcome: You can maintain up to 5 header navigation items using the standard Theme Editor.

Option B — Add more than 5 items (Advanced Navigation / Mega Menu add-on)

To exceed the 5-item header limit, use the Advanced Navigation (Mega Menu) add-on, which supports advanced navigation structures (for example: drag-and-drop menu building, richer menu content, and visibility rules).

  1. Review the add-on overview and installation requirements:
  2. Engage your account team to initiate the required Professional Services work for installation/configuration (this is a paid engagement).
  3. After the add-on is installed/configured, create the additional navigation items using the add-on’s navigation builder/configuration.

Expected outcome: You can create navigation beyond the standard 5-item header limit using the Advanced Navigation add-on.

Validation (confirm the outcome)

  • If using Option A: Confirm the header shows the intended set of items (up to 5) and each item links correctly.
  • If using Option B: Confirm additional menu entries beyond 5 are visible and behave as configured (including any visibility rules, if used).

Frequently Asked Questions

1. What is the maximum number of custom header navigation items supported by the out-of-the-box Jive Theme Editor?

5. After 5 items are configured, the Theme Editor does not show the Add / “+” control for creating more.

2. How do I know I’m hitting the limit vs. a permissions or browser issue?

If you already have 5 header navigation items and the Theme Editor shows no “Add” / “+” button, that matches the expected limit behavior.

If you have fewer than 5 and still cannot add items, re-check permissions and try another browser session; then contact support with screenshots and your site URL (your_instance.domain.com).

3. Is this a defect/bug in Jive?

No. The 5-item cap in the out-of-the-box Theme Editor header navigation is expected behavior.

4. How can we add more than 5 header navigation items?

Use the Advanced Navigation (Mega Menu) add-on. It enables expanded navigation capabilities but requires a paid Professional Services engagement coordinated through your account team.

See: https://your_instance.domain.com/article/10109-installing-the-advanced-navigation-mega-menu-add-on

5. After installing the Advanced Navigation add-on, how do we verify it’s working?

Confirm you can create and publish navigation structures that include more than 5 entries, and validate links/visibility rules in an incognito/private browser session to ensure you’re seeing published output (not cached editor state).

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  1. Priyanka Bhotika

  2. Posted

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