Overview

You want the source code for a recent bug fix.

• You are a Jive Hosted or On-Premise customer
• A bug fix was done for your instance by the Jive Engineering team and delivered to you as a Jar file.

Prerequisites

Applicable to Hosted and On-Premise Customers Only

Solution

Please raise a support request, specifying the below:

1. Names of the files for which you need the code (if you know which Java file(s) were modified as part of the fix).
2. Name of the Jar file(s) that were previously delivered to you as part of the fix.
3. Support Case Number for the support case in which the bug was fixed.

<supportagent>

Support agents can follow the below steps, when they receive such a request:

1. First check with the customer’s Account Manager, to see if they are entitled to access the source code.
2. As source code is only provided to Hosted and On-Prem customers, you can raise a request for this in the JVHOPST Jira project.
3. An example: JVHOPST-48518
4. Engineering might provide you with the source code via Google Drive or as Java files. You can zip these files and attach them directly to the ticket in Zendesk.

</supportagent>