Overview Notifications are triggered whenever someone replies to a post, but the responses are missing when the user attempts to view them. Upon refreshing the browser, the responses may or may not ap...
Overview This article addresses an issue where theres is a degraded performance in Jive, and the application logs generate the below error message significantly: [::] ERROR com.jivesoftware.cache.prov...
Overview A hover card popup does not go away and stays on the screen. This article guides you with a solution to this issue. Environment AWS 2019.2.2 Chrome version 74 Reproduction Steps Log in to Jiv...
Overview Users are not able to see the comments beneath the article content, even if they are posted successfully. Diagnosis Verify that this a server problem and affects everyone, regardless of the ...
Overview The comments section found at the bottom of posts is grayed out which renders it inaccessible. This article provides a fix for the issue described above. Environment Jive Interactive Intranet...
Overview The caching system is optimized for use in a clustered installation, where you set up and configure a separate external cache server. Use the same Linux package that you used to install the a...
Overview The in-memory caching system is designed to increase application performance by holding frequently-requested data in memory, reducing the need for database queries to get that data. The cachi...
Overview Jive utilizes an in-memory caching system to increase application performance by holding frequently-requested data in memory. If images or recently added content are not displaying properly ...
Overview The user has reported an error creating Google Spreadsheets, Doc and Slides within groups. The following error appears on the screen: Unable to retrieve spec for https://[Test_URL] HTTP error...