Overview On-Premise or Hosted customers reports that users are not receiving notifications for follow-ups/invites or status updates in their Inbox when they should be receiving them. They are not gett...
Overview This article provides information regarding the hosted site sync issue between nodes and how to resolve it. Information Environment Jive Hosted 7.0.1.1 Reproduction Steps Log in to Jive....
Overview If the application is seeing performance issues but it isn't attributable to the backend (as diagnosed by other tools such as thread dumps), it's useful to get information from the browser. N...
Overview Jive's application logs include detailed information to allow you to troubleshoot any performance-related issues you may encounter. This article will explain how to access the application log...
Overview Access logs are also one of the most useful ones to obtain based on the type of issue you are using. However, use your discretion if pulling them will be useful in your current use case. This...
Overview Customers using the instances in the French or Italian language indicate that the People page is not completely loading the filters. Furthermore, they experience the following behavior: Clic...
Overview You may want to restart your Jive Hosted instance. Certain tasks require a system restart (commonly known as a 'rolling restart') for Jive to process the changes correctly. These include SSL ...
Overview Your Jive Jive HOP (Hosted and On-Premise) instance triggers DB deadlocks related to the activityArchiveTask ETL. This causes performance degradation. You would like to know how to prevent DB...