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Articles

  • Special Monitoring Request for an Event/Go-Live

    Overview You are expecting the traffic/use of your community to go up significantly at an upcoming date, due to a special event on that date such as a company meeting or a go-live for a significant nu...

  • Jive Pages are Loading Slowly

    Overview Pages in Jive are slow to load or are taking a much longer time to load than usual for you or other users. This article outlines the information that can be provided to Jive Support to expedi...

  • Degraded Performance: Jive is Loading/Working Slowly, Lagging, or Timing Out

    Overview All or most users are unable to make use of Jive due to severely degraded performance. Pages are loading very slowly, with delays or timeouts occurring for multiple users. Other issues can in...