Overview

The Image Gallery for a group (e.g. https://<jiveurl>/community/<groupname>/imageandvideos) loads a few images then stops loading indefinitely.

Environment

Jive Core.

Root Cause

The gallery stops loading when trying to load a corrupted file.

Resolution

1. Review all the image file uploads to identify any corrupted files. Opening any of the corrupt files may result in the error message: "An unexpected error has occurred".
2. Either move or delete the corrupted files. If it is not possible to move or delete a file, move on to step 3.
3. Use the following workaround to move or delete a corrupted file:
   1. Go to the Bulk Manage interface: https://<jiveurl>/community/<groupname>/bulkmanage
   2. Select the corrupted image.
   3. Click the Delete or Move icon at the top of the page.

Confirmation

After deleting the corrupted files the Image Gallery loads all the images. 

Note: The Images tab can display no more than 200 images to avoid browser performance issues. Refer to Viewing Images and Collections for more information.