Overview

Community Manager Reports (CMR) comes pre-installed on all CLOUD instances. On-premise users who want to have this feature can download and install the CMR plugin (JAR file) from the Jive Software Website.

This article provides details about where to download the software and how to install it.

Process

Setting up CMR includes downloading the plugin and installing it from the Plugins page of the Admin Console.

The Community Manager Reports JAR file can be downloaded from the Jive Software web site. Note that after you add the Community Manager Reports JAR, you will need to restart Jive in order for the report feature to become available.

Note: This is a free plugin for Jive and does not require a license. Once you download the plugin JAR file, install it using the following steps:

1. In the Admin Console, go to System > Plugins > Add Plugin.
2. Under Install a new plugin, click Browse to select and open the plugin JAR you downloaded
3. Click Upload to add it to the community.
4. Restart the application as root: /etc/init.d/jive-application restart.

After you have installed the Community Manager Reports JAR file and the ETL process has run, you can begin using the reports.