Overview
Getting the relevant results is critical for the success of the community. This article provides an overview of the content search (like where and what it looks for).
Information
When searching for content, Jive searches in content items available for users as follows:
- Subject: Title field of content items
- Body: Content of content items
- Tags: Tags added to content items
The relevancy scores for the items then order the results when users search for a specific search phrase.
Search Relevance
The relevance rank is calculated as follows:
Rank = (Similarity Score + Proximity Score) * Outcome Type * Object Type * Recency * Social Score
These parameters are explained in detail in Search Relevance.
Searchable Content Types
The system searches for the search phrase in all of these content types:
- Direct message
- Poll
- Blog post
- Idea
- Announcement
- Document
- Question
- Discussion
- File
- Photo
- Status update
- Task
- Event
- Video
- External activity
- Comments on content
Users can limit the results to a specific content type by using filters.
Synonyms
You can define common synonyms for terms that are relevant for your particular system. For example, "docs" and "documentation" may be equal when searching. For more information, see Configuring Search Synonyms for Content Items.
Priyanka Bhotika
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