Overview

When clicking on the Download link in a PDF document, nothing happens, and the document fails to download. The document also has the following message: "Waiting for virus scan. The file is waiting to be scanned for viruses before it can be downloaded."

Solution

Jive Cloud/Hosted

Please contact us.

Jive On-Premise

Follow these steps:

1. Identify the antivirus service being used by navigating to the Admin Console > System > Settings > Antivirus.
2. Contact your IT team to have the antivirus service restarted.