Overview

The unread count in the Inbox is inconsistent. In case you have more than 50 unread items in your Inbox, it would display it as 50+. However, if you navigate to Inbox and start reading items one-by-one, the count begins to decrease in the following sequence 50+ ,50,49,48 even if you have way more than 50 unread items. Refreshing the page reverts to the correct value that is 50+(in this example).

This article explains the issue through the reproduction steps and mentions the case logged in Jira through which the work on a fix is being tracked.

Information

Environment

Jive AWS Cloud

Reproduction Steps

1. Mark a few read items as unread.
2. Mark a few unread items to read, including some of those which were marked as unread in Step 1.
   Note: Skip some items in-between, it ensures a higher chance of reproducing the issue successfully.
3. Reload the page.
4. Tick unread only.

Current Behavior

• The number of unread items in the list does not tally with the unread count displayed.

Expected Behavior

• The unread count displayed in the Inbox matches the actual number of unread items.

Progress

This is a known issue that is expected to be fixed in the scope of the Jira cases JVCLD-27342 and JVCLD-37613.