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  2. Jive - New Relic
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Error: 'An unexpected error has occurred' When Viewing User Profiles

Overview

When trying to search for or open a user profile in your Jive Cloud instance, you see the error: An unexpected error has occurred.

2022-02-02_19-13-11.png

 

Solution

  1. Check if there is any ongoing outage on the Jive Software Status page.
  2. If there are no outages, regenerate the JavaScript files.
  3. Clear the web browser cache, close, and re-open the browser.

If the issue still persists, please contact us so that ATLAS can assist you. If you are not satisfied with the solution provided by ATLAS, then it will create a ticket for you on which you can attach HAR file of the error page.

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  1. Priyanka Bhotika

  2. Posted a month ago
  3. Updated a day ago

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