Overview

You notice that you cannot upload mp3 or Wav files on the Jive Solutions (previously called Jive Extension Pack/JEP) Audio Tile.

Solution

This issue occurs when the problematic file types aren't allowed in the global static whitelist. You can add the following file types in the jive.statics.whitelist system property (without replacing the existing unique values) for the Audio Tile to work as expected.

  image/gif, image/jpeg, image/png, image/bmp, text/html, text/css, text/javascript, text/plain, audio/mpeg, audio/wav

Additionally, you may want to set a custom file size limit for static files by updating the following system property. It is set to 12 MB (1024*12) in the example below.

jive.statics.global.maxSize = 12288

Please note that you can only update the system properties by yourself for on-premise instances. If you have a Cloud or Hosted instance, please contact us to have this issue resolved.

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